Privacy Policy

Effective Date: December 10th, 2024
Last Updated: December 30th, 2024

1. Introduction

Welcome to IH HUB ("the Application"), owned and operated by Iron Horse Energy Services, including Iron Horse Coiled Tubing Inc. (collectively referred to as “Iron Horse Energy Services,” “we,” “us,” or “our”). Our principal business address is 1901 Dirkson Dr. NE, Redcliff, AB, T0J 2P0, Canada.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use the Application. By using or accessing the Application, you agree to the terms and practices described in this Privacy Policy. If you do not agree, please do not access or use the Application.

2. Scope

This Privacy Policy applies to information collected through the IH HUB Application and related services and tools. This Application is designed as an internal employee platform and not intended for public use. Users of IH HUB are either employees, contractors, or other authorized personnel granted access by Iron Horse Energy Services.

3. Information We Collect

Personal Information:

  • Identification Data: First and last name, email address, and phone number.
  • IP Address and Geolocation: We collect IP addresses and approximate geographic location to improve service functionality and security.
  • Camera Access: For certain Application features (e.g., uploading field images, conducting video inspections), we may request access to your device’s camera. Permission can be granted or revoked in your device settings.
  • SMS Verification with Twilio: We use Twilio as a third-party service to send SMS verification codes and confirm your phone number. By providing your phone number, you consent to Twilio’s processing of your number for verification purposes.

Usage Information:

  • Device Information: Information about the device used to access the Application, such as hardware model, operating system, and browser type.
  • Cookies and Similar Technologies: We use cookies to store preferences, maintain session information, and support internal analytics.

Analytics Data:

  • We use Google Analytics to understand user behavior and improve the Application. Google Analytics uses cookies and similar technologies for non-identifying information.

4. How We Use Your Information

We use collected information to provide, maintain, and improve the Application, verify user identities, enhance security, communicate updates, and develop new features. We also use analytics to improve performance and user experience. Specifically, phone numbers are utilized for sending verification codes via Twilio to confirm account authenticity.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance user experience and for analytics. You can adjust your browser settings to limit or disable cookies, though doing so may reduce certain functionalities.

6. Sharing and Disclosure of Information

We do not sell or rent personal information. We may share information with trusted service providers, for legal compliance, and as part of corporate transactions. Specifically, we use Twilio for SMS verification, and your phone number will be shared with Twilio under strict privacy and confidentiality obligations.

7. Data Security

We use appropriate technical and organizational measures to protect your information. However, no method of transmission or storage is completely secure. We encourage users to take steps to safeguard their login credentials and devices.

8. Data Retention

We retain personal information as long as necessary to fulfill outlined purposes, comply with legal obligations, resolve disputes, and enforce agreements. When no longer needed, data is securely deleted or anonymized.

9. Accessing and Managing Your Information

You may request access to, correction, or deletion of your personal information by contacting us. We will respond within a reasonable timeframe and in accordance with applicable law.

10. International Transfers

Your information may be transferred and stored in jurisdictions outside of Canada. We take steps to ensure such transfers comply with data protection laws and maintain a high standard of protection.

11. Native Notifications, iOS, and PWA Access

The Application may offer native notifications and functionalities on iOS and PWA platforms. Notifications are used for internal updates and can be managed through device or application settings.

12. Changes to This Privacy Policy

We may update this Privacy Policy. Changes will be posted here with a new “Last Updated” date. Continuing to use the Application after changes are posted indicates your acceptance.

13. Contact Us

For questions or concerns about this Privacy Policy, contact:

Iron Horse Energy Services
Attn: Privacy Officer
1901 Dirkson Dr. NE
Redcliff, AB T0J 2P0, Canada
Email: [email protected]